Thank you for shopping Joy of Romeo! Below, please find a list of frequently asked questions. We do hope this will resolve any issues you may have, if however, your issues persist, contact us at info@joyofromeo.com
When can I expect me Presale T-Shirt?
All presale items will be shipped on September 20th! You should expect to recieve your items shortly after this shipment date.
Can I cancel my order?
Unfortunately, at this time, we do not honor canceled orders. We process orders through a fulfillment center which ensures speedy and thorough processing times for customers. Since our fulfillment center automatically pulls orders and simultaneously marks those orders to be shipped, we are not able to effectuate cancellations at your request.
Can I change my address after I place my order?
Joy of Romeo is not able to change any addresses after orders are confirmed because it violates the integrity of the ordering process. Address changes can potentially lead to chargebacks and order fraud. Therefore, we try to avoid these hazards at all costs.
I ordered the wrong size! Can I change it?
Orders cannot be canceled and/or altered once placed in our system. Please refer to our Exchange Policy for once you receive an order to receive the correct size.