Thank you for shopping Joy of Romeo for your purchase! At this moment, we do not offer refunds for returns but don't fret! We do accept exchanges. 

 

We accept exchanges for items in new conditions within seven days of your purchase. Joy of Romeo will exchange items:

• not worn, damaged, washed nor altered;
• having original tags attached;

 

Please note: exchanges are accepted but only for the same item in question.

 

To make an exchange, please send us a note to info@joyofromeo.com outlining the issue you have encountered. Once received, Joy of Romeo, will evaluate your claim. If we agree with your assertions, we will respond and request that you please return the item to our warehouse. We will provide you with all necessary information to do so in our response.

 

Clearance items are Final Sale.

Romeo's Wild Shirt Collection presale orders have an estimated ship date of September 20th which is when the items are expected to be shipped from our facility.

This date is unfortunately subject to change due to delays with manufacturers and suppliers.  If your order is effected by these delays, we will notify you via email.
 
All items on your order (including all non-preorder items) will ship when the pre-order item(s) are scheduled to ship on September 20th. 

If your order contains more than one pre-order item/bundle, your order will ship when the latter pre-order is scheduled to ship. 

If you have any additional questions about Pre-Orders and how they work, please feel free to send us an email to info@joyofromeo.com!  Please also be sure to include the subject Presale, so that we may assist you as soon as possible!

Thank you for shopping Joy of Romeo! Below, please find a list of frequently asked questions. We do hope this will resolve any issues you may have, if however, your issues persist, contact us at info@joyofromeo.com

 

 

When can I expect me Presale T-Shirt?

All presale items will be shipped on September 20th! You should expect to recieve your items shortly after this shipment date.

 

Can I cancel my order?

 

Unfortunately, at this time, we do not honor canceled orders. We process orders through a fulfillment center which ensures speedy and thorough processing times for customers. Since our fulfillment center automatically pulls orders and simultaneously marks those orders to be shipped, we are not able to effectuate cancellations at your request.

 

Can I change my address after I place my order?

 

Joy of Romeo is not able to change any addresses after orders are confirmed because it violates the integrity of the ordering process. Address changes can potentially lead to chargebacks and order fraud. Therefore, we try to avoid these hazards at all costs.

 

I ordered the wrong size! Can I change it?

 

Orders cannot be canceled and/or altered once placed in our system. Please refer to our Exchange Policy for once you receive an order to receive the correct size.